Return Policy
At Skirt Pant Shop, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our return policy below for details on how to return items and what to expect during the process.
Eligibility for Returns
- Time Frame: Returns must be initiated within 30 days from the date of delivery.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Packaging: Products should be returned in their original packaging.
Non-Returnable Items
Certain items are not eligible for return, including:
- Final sale items
- Gift cards
- Custom or personalized items
How to Initiate a Return
- Contact Us: Email our customer support team at jieruixin@hotmail.com with your order number and the reason for the return.
- Approval: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to send your item back to us.
- Shipping: Pack the item securely and include the return authorization in the package. Please use a trackable shipping method to send the item back to us.
Return Shipping Costs
- Standard Returns: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs for these items.
Processing Your Return
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the item is approved, we will process your refund or exchange as follows:
- Refunds: Refunds will be issued to the original payment method within 7-10 business days after we receive the return. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
- Exchanges: If you requested an exchange, we will ship the new item to you once the returned item is received and inspected. You will receive a confirmation email with tracking information for the new shipment.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at jieruixin@hotmail.com. Provide your order number, a description of the issue, and any relevant photos. We will work quickly to resolve the problem to your satisfaction.
Contact Us
For any questions or concerns regarding our return policy, please contact our customer support team at jieruixin@hotmail.com. We are here to help and ensure your shopping experience with Skirt Pant Shop is a positive one.
Thank you for shopping at Skirt Pant Shop – your destination for high quality, comfortable, and affordable women’s skirts, yoga pants, shorts, and sports tops.